Payment & Refund

Payments for Rusticwharf Atelier services are collected according to the quote confirmed before work begins on rusticwharf.shop.

• Saved replies for payment bookings reference this site so history stays on the right ticket at Rusticwharf Atelier.
• Accepted methods are confirmed by email from studio@this site and may include card or local transfer depending on Slovakia norms.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact studio@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Bratislava unless otherwise stated.

Optional tailor upgrades are listed separately before you commit without silent add-ons — changes need a written OK. Ask for the tailor lead if the queue splits Desk near Obchodná 118.

First-time guests often ask how payment timing works for tailor and step-free access questions welcomed ahead of arrival. Reference the tailor page name if emailing a follow-up.